Refund policy

Cancelation Policy:

Once and order has been placed and processed it cannot be canceled.

Grade B, 2nd Grade, Special Orders, Out of Stock and Pre-Orders:

Grade B or 2nd Grade items, Special orders, out of stock orders, and pre-orders made at the request of the customer cannot be canceled, returned or exchanged once processed.

Pattern, colors, nubs and minor irregularities.

Woven wraps, slings and carriers can be made both by hand and loom. This means that small irregularities may naturally appear in the fabric, such as:

yarn slubs and nubs (typical of natural yarns),
weaver’s knots (secure thread joins made directly on the loom),
slight thread shifts (settle after the first wash).

Please remember: These are natural aesthetic features of woven fabric. They are not manufacturing defects and do not affect the safety, strength, durability, or carrying quality of your wrap or carrier in any way.

Please note that the WrapMysol is crafted from the full width of the wrap fabric. Consequently, the color gradient on the carrier varies slightly from one unit to the next!

Returns for these reasons will not be accepted.

Conditions for exchanges:

To request an exchange please email us at info@wovenbaby.com with the subject line return request and your order number.

In order for goods to be eligible for exchange please make sure that:

The product(s) you purchased have been received by you or the intended recipient within in the last 30 days.

The product(s) you are exchanging have not been used or tried on and have not been removed from the original packaging.

Exchanged items must be in new condition, unused, unwashed, free of any spills, stains, odors, pet dander or fur, tears, holes, showing signs of use or otherwise damaged.

All original tags, warranty cards, inserts or other product related material must remain intact, undamaged, and unremoved from products to be eligible for return or exchange.

Exchanged items must include all original accessories, bags, or other included items.

We reserve the right to refuse exchanges of any merchandise that does not meet the above exchange conditions at our sole discretion.

An exchange will Incur a cost of International Courier Fees if the requested items for exchange require international travel. Domestic Shipping fees apply.

Conditions for returns:

To request a return please email us at info@wovenbaby.com with the subject line return request and your order number.

In order for the goods to be eligible for a return, please make sure that:

The product(s) you purchased have been received by you or the intended recipient within in the last 30 days.
The product(s) you are exchanging have not been used or tried on and have not been removed from the original packaging.
Returned items must be in new condition, unused, unwashed, free of any spills, stains, odors, pet dander or fur, tears, holes, showing signs of use or otherwise damaged.
All original tags, warranty cards, inserts or other product related material must remain intact, undamaged, and unremoved from products you are returning.
Returned items must include all original accessories, bags, or other included items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning and Exchanging Goods

You are responsible for the cost and risk of returning the goods to us for both returns and exchanges. It is advisable to include insurance in your shipment to cover the loss or damage of good during transit. A return label can be provided to you upon request, which will be billed via electronic invoice. You should send the goods to the following address:

Woven Baby 1350 NW 123rd Ave. Pembroke Pines, FL 33026

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund or exchange without actual receipt of the goods or proof of received return delivery.

We will process your exchange, refund you or issue your store credit no later than 14 days from the day on which we receive the returned goods.

There are two refund methods to choose from for returned goods, store credit or a refund issued to your original payment method. We will use the same means of payment as you used for the order if you select a refund to your original payment method.

The returned payment will be for the original purchase amount minus the cost of international courier fees, as well as any domestic shipping fees.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@wovenbaby.com